CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today reported financia ...

In addition to being a runnable CLI tool, D2 can also be used to produce diagrams from Go programs. For examples, see ./docs/examples/lib. This blog post also demos a complete, runnable example of ...

The best IVR systems enable businesses to manage inbound calls at scale, and empower customers to answer questions on their own. From simple phone menus to next-gen conversational IVR, this list ...

Gints Zilbalodis’ Flow, the animated film that had its world premiere at the Cannes Film Festival, has earned Latvia its first Academy Award nominations. The film landed Best Animated Feature ...

The contenders for the 97th Academy Awards ceremony have been unveiled, kicking off the final leg of the race for the international honor. By Georg Szalai Global Business Editor ...

Businesses that use Zendesk Sell alongside Zendesk Support can leverage a VoIP platform called Talk for call routing, IVR and call ... the Salesforce Flow tool and API integrations. Salesforce gives ...

The marketing suite is intuitive and, when used correctly, will generate a healthy flow of leads into your business. While Salesforce has more apps and better AI integration, Pipedrive’s progress in ...

Interactive voice response (IVR) is a technology that allows callers to interact with a computerized system through voice or touch-tone inputs. IVR is widely used in call centers to automate tasks ...

However, BPMN is not the only option for process modeling, and some practitioners may prefer to use flowcharts, which are simpler and more familiar diagrams ... of BPMN over Flowchart ...