Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you ...

Superloop says that AI now handles most of its customer service, with the number of user interactions its agentic systems ...

If WiseTech’s strategy was to use 2000 staff cuts as a circuit breaker, it worked. By lunchtime Wednesday, its shares were ...

There may, however, be another motive for CEOs who offer customers a direct line. Earl Stewart, who owns a Toyota dealership in Lake Park, Fla., has red phones scattered throughout his busy operation ...

Ordering a new phone? Watch out for this convincing scam that hits immediately after ...

Modern website design offers more efficient ways to browse products, research information, and manage accounts. Our ...

Thousands of aggregated user reviews from Home Depot shoppers show that the company consistently falls flat on a number of ...

Lloyds informed the customer: "That message means we've temporarily stopped the payment for security reasons. If you have ...

Businesses are changing how they accept payments, from credit card surcharges to going cashless. Find out why and how ...

Dubai Chambers has revealed significant growth in participation in its Service Excellence Programme during 2025, underlining the private sector's increasing focus on delivering exceptional customer ...

Ford Motor Company has recalled more than 412,000 Explorers because of an issue with the SUVs’ rear suspension.

OTTAWA — Given the myriad of current issues with VIA Rail Canada performance, it would be reasonable to think that a parliamentary hearing entitled “Improving VIA Rail’s Safety and Customer Service” ...