When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...

Startups rarely suffer from a lack of data. What they lack is clarity. Dashboards multiply. Metrics pile up. Traffic numbers spike and dip. Yet many founders still struggle to answer the only question ...

OneFii deploys customized AI-native enterprise systems for businesses, enabling 24/7 autonomous operations, scalable ...

This partnership with Bright Pattern allows us to significantly elevate the value we deliver to our clients.”— Ahmed ...

Alabama Power's new SPEAR technology is designed to enhance response times to power outages and improve coordination with emergency services.

Pursuant to the agreement, DeepSolar has commenced work on a technical due diligence ("TDD”) engagement, including the intake and analysis of historical and operational plant data. The engagement ...

Abstract: The integration of Artificial Intelligence (AI) into 5G networks has the potential to significantly enhance network resilience, adaptability, and service delivery. This work presents the ...

Returning to the Wynn Las Vegas Resort this week for Medallia Experience '26 gave us invites into both how the company is ...

By merging telemetry data with machine learning, the advanced software platform detects issues early, reducing downtime and ...

Under the new arrangement, Cognitio Analytics will take on a broader role in driving QPR’s local software sales, project delivery, and first-line customer support across North America, while QPR gains ...

The report uncovers that 97% of leaders say visibility alone is no longer enough to stay ahead of the competition—turning ...

Abstract: Customer Life Time Value (CLTV) is a vital customer analytics metric that is intended to inform companies on the right investment in customer acquisition, retention, and engagement.