CEOs extol the importance of being customer-focused and data-driven in their decision-making but too few make the time to ...

Value stream map vs. process map, which is better for you? As with many tools and methods in Six Sigma, there isn’t a ...

Is AI in healthcare revamping patient care or replacing human touch? Explore the benefits, risks and skills needed for AI-driven healthcare CX.

In the competitive realm of financial services, personalized marketing is not just beneficial—it's transformative. McKinsey's ...

An innovative, privacy-conscious alternative measures emotional responses without cameras by leveraging radio waves and AI.

To meet the evolving needs of customers and streamline support operations, businesses are turning to advanced tools and platforms that offer ... businesses visualize and understand the complete ...

In this guide GeoDelta Labs explains how this new AI tool from China turned a daunting mapping project into an effortless experience. From fetching up-to-date data to creating an interactive map ...

A novel tool that can help organizations identify viable pathways to net zero emissions has been launched by Imperial College London. The Imperial Transition Pathways Explorer offers a new way for ...

Our experts are rounding up the select few that are actually worth it. If you’ve ever used a multi-tool, there’s a good chance it was the Leatherman Wave. The Wave has been a top seller since ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...