SINGAPORE, SG - February 17, 2026 - PRESSADVANTAGE - Voiso, a global provider of AI-powered contact center solutions, ...

We are excited to show how AI-powered contact center technology can help businesses improve customer experience, ...

Learn how contact center managers can reframe call center QA scorecards as personalized development roadmaps that drive agent skill growth, increase engagement, and build long-term career paths ...

New CX Research from Execs In The Know Reveals Growing Need for Channel Parity as AI Adoption Accelerates Across the Contact Center ...

Techsommet proudly welcomes ASAPP as the Platinum Sponsor of this landmark event. ASAPP is a pioneer in AI-native customer experience solutions designed to help organizations unlock human potential ...

Good afternoon. I'm Ana Soro from Palantir's finance team, and I'd like to welcome you to our fourth quarter 2025 earnings call. We'll be discussing the results announced in our press release issued ...

Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?

New microlearning course helps employees build confidence and turn feedback into growth Feedback conversations shape ...

Thousands of customers have called the Baltimore Gas and Electric Company’s customer call center in the past year; many were met with hourslong wait times and unfulfilled promises from BGE to call ...

In 2026, artificial intelligence in the contact center is no longer defined by pilots, proofs of concept or experimental chatbots. For many businesses, AI has moved into production and become part of ...

UH hosted an opening ceremony for the Cougar Parent and Family Engagement Center. The center is designed to create space to support student families.

Former Starbucks chief executive Howard Schultz once observed, “If people believe they share values with a company, they will stay loyal to the brand.” Yet while the battle to capture customers’ ...