Wall Street Journal

Has Your Starbucks Barista Been Acting Especially Friendly Lately? Here’s Why.

Here’s how a Starbucks SBUX-2.06%decrease; red down pointing triangle visit is supposed to go today: You walk in the door and the barista looks you in the eye, smiles and says, “Welcome to Starbucks.” ...
Wall Street Journal

Inside the Starbucks Plan to Get 200,000 Baristas on the Same Script

Here’s how a Starbucks SBUX1.37%increase; green up pointing triangle visit is supposed to go today: You walk in the door and the barista looks you in the eye, smiles and says, “Welcome to Starbucks.” ...