Staff and customers tell the BBC prioritising parcels can mean missed NHS appointments and late payment fines.

A councillor said two postal workers had described scenes of "carnage" inside the sorting office in Kidderminster, with ...

Residents in part of Nottinghamshire say they have resorted to collecting their own post due to Royal Mail delays. People who live in Pavilion Gardens, Skegby, said problems with their deliveries ...

‘No light at the end of the tunnel for consumers’ as 2025 figure is 50% higher than previous year, says Citizens Advice Royal Mail has been criticised for offering an “unacceptable” performance over ...

Ofcom threatens fines worth up to 10pc of revenue if couriers keep falling short James Warrington Media and Telecoms Editor James Warrington is The Telegraph’s Media and Telecoms Editor. He writes ...

11:48, Wed, Jan 21, 2026 Updated: 12:06, Wed, Jan 21, 2026 Royal Mail is introducing a significant change to parcel services throughout the UK. The postal service is launching a six-month trial aimed ...

Residents of Upper Gornal, near Dudley, were left scratching their heads when the traditional pillar box on the corner of Duke Street was covered in tape, and a notice attached to it saying 'Out of ...

More than a year after their “ground-breaking agreement,” Walsh and Ward now act as spurned partners, claiming Kretinsky has not “honoured” his undertakings.

Mail has been delayed in a total of 68 postcode areas across the West Midlands this week, with Royal Mail blaming a backlog caused by the recent snow. There have been reports of problems in Shifnal, ...

Royal Mail has urged customers to act now before it is too late. And if customers don't listen, it may "suspend deliveries to your address." Written on the Royal Mail website, it reveals that dog ...

18:47, Mon, Jan 26, 2026 Updated: 18:51, Mon, Jan 26, 2026 Royal Mail has revealed the 121 postcodes that are facing delays. Problems have emerged due to staff shortages, exacerbated by sickness. The ...

Dozens of eCourier workers who deliver vital NHS samples claim they are classed wrongly as self-employed Dozens of drivers are taking legal action against a Royal Mail-owned courier service, arguing ...