When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...
Three businesses along the East Coast received consecutive Talk Awards for their award-winning customer service. LAPEER, MI, UNITED STATES, January 12, 2026 ...
FORT LEE, Va. — As service members prepare to navigate the unfamiliar terrain of post-service life, they don’t have to plot coordinates and determine azimuths alone. Fort Lee Transition Assistance ...
Portland, Ore. (KOIN) — Public speaking can be an intimidating task for many professionals, but a local TED coach is offering the skills you need to succeed. Portland-based Cathey Armillas is ...
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Civil service skills overhaul on the cards
There are 1.3 million civil servants on the state’s payroll. (Image by 123RF) Government has elevated professionalising the public service workforce as a key priority for state capacity, ...
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