There may, however, be another motive for CEOs who offer customers a direct line. Earl Stewart, who owns a Toyota dealership in Lake Park, Fla., has red phones scattered throughout his busy operation ...

Superloop says that AI now handles most of its customer service, with the number of user interactions its agentic systems ...

From a purely risk-management perspective, Safaricom’s system is functioning exactly as engineered. It is a blunt-force shield designed to reject any proxy attempt. But in the pursuit of absolute ...

Modern website design offers more efficient ways to browse products, research information, and manage accounts. Our ...

Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you ...

Dubai Chambers has revealed significant growth in participation in its Service Excellence Programme during 2025, underlining the private sector's increasing focus on delivering exceptional customer ...

Though the tactic itself isn't new, both the timing and level of detail have evolved, Smith said. The attackers contact their victims almost immediately after they receive a new device. They cite the ...