New CX Research from Execs In The Know Reveals Growing Need for Channel Parity as AI Adoption Accelerates Across the Contact Center

New CX Research from Execs In The Know Reveals Growing Need for Channel Parity as AI Adoption Accelerates Across the Contact Center ...

Enterprise Connect 2026 Announces Expo Hall Highlights Featuring Industry Leaders in AI Innovation, Cloud and Enterprise Communications

Global Technology Providers to Demonstrate Next-Generation Collaboration, CX and Enterprise Communications Solutions in Las Vegas ...

Redefining The Call Center: How AI Frees CSRs To Focus On What Matters

Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?

SHIFT HR Compliance Training Launches Giving and Receiving Feedback Microlearning Course

New microlearning course helps employees build confidence and turn feedback into growth Feedback conversations shape ...

Transforming CX : Techsommet presents ‘AI & the Next Era of Contact Centers’ Virtual Event – Platinum Sponsor ASAPP

Techsommet proudly welcomes ASAPP as the Platinum Sponsor of this landmark event. ASAPP is a pioneer in AI-native customer experience solutions designed to help organizations unlock human potential ...
The Baltimore Sun

‘Systemic failings’ in BGE customer call center haven’t been addressed, state finds

Thousands of customers have called the Baltimore Gas and Electric Company’s customer call center in the past year; many were met with hourslong wait times and unfulfilled promises from BGE to call ...
Vermont Business Magazine

CallFinder unveils targeted microlearning video training for contact center teams

Vermont Business Magazine CallFinder, a South Burlington-based purpose-built automated quality assurance (QA) and coaching platform for contact centers, has announced a collaboration with ...
BroadwayWorld

Seattle Children's Theatre Withdraws From Upcoming Kennedy Center Engagement

Seattle Children’s Theatre has withdrawn from an upcoming two-week run of performances at The John F. Kennedy Center for the Performing Arts in Washington, D.C, reports NPR. BroadwayWorld previously ...
Garden Center Magazine

Building team unity, ownership & engagement at Down to Earth Garden Center

In the green industry, people often assume the biggest challenges revolve around weather, inventory, pests or supply chains. But those of us who have spent time in this work know the deepest ...
CMS Wire

What Contact Center Operations Reveal About Your Customer Experience

As shoppers continue to rely on convenient online services, one-day shipping and AI-driven customer service, the expectations of consumers have shifted, leading them to settle for nothing less than ...
Morningstar

RingCentral Named a Leader in the IDC MarketScape for AI-Enabled Contact Center Workforce Engagement Management

RingCentral, Inc. (NYSE:RNG), a global leader in AI-powered business communications, today announced it has been named aLeader in the IDC MarketScape: Worldwide AI-Enabled Contact Center Workforce ...
ringcentral

RingCentral Named a Leader in the IDC MarketScape for AI-Enabled Contact Center Workforce Engagement Management

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE:RNG), a global leader in AI-powered business communications, today announced it has been named a Leader in the IDC MarketScape: Worldwide ...