New CX Research from Execs In The Know Reveals Growing Need for Channel Parity as AI Adoption Accelerates Across the Contact Center ...

Global Technology Providers to Demonstrate Next-Generation Collaboration, CX and Enterprise Communications Solutions in Las Vegas ...

Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?

New microlearning course helps employees build confidence and turn feedback into growth Feedback conversations shape ...

Techsommet proudly welcomes ASAPP as the Platinum Sponsor of this landmark event. ASAPP is a pioneer in AI-native customer experience solutions designed to help organizations unlock human potential ...

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In 2026, artificial intelligence in the contact center is no longer defined by pilots, proofs of concept or experimental chatbots. For many businesses, AI has moved into production and become part of ...

Pictured are students in Emergency Medical Technician courses. Northern Pennsylvania Regional College will offer an Emergency Medical Technician (EMT) course beginning in February, introducing a new ...

CEO Bruce Thames opened the call highlighting "record-breaking results in the third quarter, delivering the highest revenue, profitability and bookings in our company's history." Thames indicated that ...

Alaska Airlines’ new “state-of-the-art” training center is now open in Renton. The 660,000-square-foot Global Training Center will host thousands of Alaska Airlines and Hawaiian Airlines employees ...

Camp Perry is a National Guard training facility located on the shores of Lake Erie in northern Ohio near Port Clinton. In addition to its regular mission as a military training base, Camp Perry also ...