Southwest Airlines said it would refine its boarding and baggage policies after some early complaints from customers in the wake of sweeping changes in January.

Southwest Airlines is ending its long-standing policy of free checked bags and introducing a new basic fare on Wednesday as the carrier aims to attract new customers and boost profitability. Most ...

Like any new process, we’ll continue looking for ways we can improve to make it even more positive for our Customers.” ...

Southwest Airlines has made major changes to its policies in recent months, with almost all of them going into effect on Wednesday, May 28, 2025. The most notable include adding checked bag fees and ...

Southwest Airlines used to be known for its customer service. In fact, like many people, I preferred to fly Southwest because ...

Over the past several months, the once customer-friendly Southwest Airlines has made a number of unpopular moves that have ...

Southwest Airlines was once notorious for its customer-friendly policies, offering each passenger two checked bags free of charge, some of the most cost-effective fares of any airline, and a ...

It’s the last day to book a flight on Southwest Airlines without being hit with a fee to check bags after the airline abandoned a decades-long luggage policy that executives had described last fall as ...

Southwest Airlines is ending its long-standing free checked baggage policy, marking a major shift for the airline known for letting passengers check two bags at no cost. Beginning May 28, most ...

Amtrak, America's national passenger railroad company, is taking advantage of airlines announcing changes to coveted passenger perks. A few hours after Southwest announced it would no longer be ...