NexusOps with NexusIQ is available as part of NexusTek's managed services delivery model, with optional accelerators to help teams onboard quickly and baseline key service desk metrics for early ...

Today, work passing through a service desk relies heavily on input from multiple team members. The efficiency of the communication, documentation and support processes determines the effectiveness of ...

ORLANDO, Fla. & PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, today announced that it is bringing a visual change workflow builder to the cloud version of its ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

The main uses for Jira Service Desk have been IT help desks, HR, and compliance, but the use cases are broader still. Once these software products are adopted, we believe they become integral to the ...

The main uses for Jira Service Desk have been IT help desks, HR, and compliance, but the use cases are broader still. Once these software products are adopted, we believe they become integral to the ...