When many people think of call centers, they envision someone sitting at a 1950s switchboard waiting for inbound calls. Almost entirely product-focused, these calls typically involved high level ...
Contact centers are often the frontlines of customer service for businesses today, yet many companies fall short when it comes to delivering a superior customer experience. For example, according to ...
DALY CITY, Calif.--(BUSINESS WIRE)--Genesys (www.genesyslab.com), a leading provider of customer experience and contact center solutions, today announced that it has achieved Microsoft Lync 2013 ...
DALLAS--(BUSINESS WIRE)--Former Working Solutions contact center unit WS Live announced it has acquired Bolder Thinking Communications, a software innovator in cloud-based contact center services from ...
Communication remains to be a key component of business operations. Just as intercompany communication is vital in running the business, communication with your customers or the direct consumers of ...
18 December 2002 ROME - SchlumbergerSema, a business segment of Schlumberger Limited, announced today the completion of the first phase of a project to evolve Pronto Assistance Servizi's Call Center ...
eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. RingCentral announced the launch of its Contact Center ...
Customer preferences are constantly shifting with the evolving landscape of technology. Customers now expect interactions with companies across diverse communication channels, including phone, chat, ...
RFG believes the flow of corporate mail is seldom managed to optimize the effectiveness of customer service and enterprise economics. The management of traditional “paper” mail is routinely treated as ...
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