Macy’s decision to close nearly a third of its stores will spark change in malls and communities across the U.S. Some of those transformations may catch shoppers by surprise. The retailer said in late ...

Katie Castillo said her first visit to Macy’s was the opening of the Victorville store in 2013, “a boring experience that no 9-year-old should have to endure." Nearly 11 years after Macy’s opened in ...