The best IVR systems enable businesses to manage inbound calls at scale, and empower customers to answer questions on their own. From simple phone menus to next-gen conversational IVR, this list ...

A new scam is on the rise, targeting unsuspecting individuals through fake IVR (Interactive Voice Response) calls. Using ...

A rising wave of fake IVR (Interactive Voice Response) scams is tricking individuals into revealing sensitive banking details ...

An interactive voice response (IVR) front end to a data retrieval system. This does not differ in core technology from traditional IVR; rather, the difference is in the application presented.

Interactive voice response systems may provide personalized information for callers by providing access to databases (see IVR). See text-to-speech. THIS DEFINITION IS FOR PERSONAL USE ONLY.

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

Sumitra, a 57-year-old woman from Bengaluru, lost Rs 2 lakh following instructions on a fake IVR call from a number appearing to be from SBI. She reported the incident to the bank manager and filed a ...

The woman received a call from a number resembling that of a nationalized bank, with the caller ID displaying SBI.

The interactive voice response service is available on the toll free number 600566666," Mr Taher said.

In its twelfth edition of The Safe Side, our ongoing series to help you stay safe online, we break down fake IVR call scams ...

Customer experience is critical. Getting it right is more than just a tech fix, success extends to the very language you use. We'll be in your inbox every morning Monday-Saturday with all the day ...

That’s exactly what happened to a 57-year-old woman in Bengaluru, who was scammed out of Rs 2 lakh after responding to a fake Interactive Voice Response (IVR) call. Keep reading to know how the ...