Samsung has now confirmed the feared bad news for millions of Galaxy users, as they fall further and further behind Google’s Pixel and other Android devices, to say nothing of Apple’s iPhone, its arch rival in the premium smartphone category. For those who have paid $1000-plus for a new flagship, this will come as a nasty surprise.

However, owners of older affected phones, namely the Galaxy S10 series, Galaxy Note 10 series, Galaxy M51, and Galaxy A90, have been unable to power their devices on to roll back the update. Many users who already manually or automatically installed the update are still dealing with bricked devices.

Samsung has confirmed that an update to its SmartThings app caused major issues for older Samsung Galaxy smartphones. 9to5Google first reported that the update, which rolled out from Samsung over the past few days,